It is extremely important for businesses to be accessible to both existing clients and new potential customers alike.

Whether you are talking about customer acquisition, or customer retention, good communication is a key point to success.

An excellent way to keep in close contact with clients and business associates is by using TELUS Business Connect.

What Is TELUS Business Connect?

TELUS Business Connect is an efficient mobile communication system that can help your business manage calls with ease and organization.

The platform is simple to use, yet versatile enough to handle all your communication needs.

TELUS Business Connect uses VoIP (Voice over Internet Protocol) technology to deliver full telephone services over the internet. This method is so much more flexible and comprehensive than traditional phone systems.

Conventional analog phone systems are outdated impractical in today’s business market.

Expand your market reach with TELUS Business Connect.

PCI Wireless

PCI Wireless is an authorized TELUS provider, striving to bring business owners new and productive ways to communicate with clients.

With over 20 years experience working with wireless technology, the experts at PCI Wireless can offer a multitude of advantageous IT solutions for your business.

There is a heavy focus on customer satisfaction at PCI Wireless. The staff is constantly improving by listening to the issues real customers are facing, and working towards adaptable solutions.

TELUS Business Connect Features and Services

There are various useful features and services included in the TELUS Business Connect package that help businesses grow and stay connected to their customers.

Some of the features offered are:

  • Call management
  • Call conferencing
  • Call routing
  • Customized greetings
  • Toll-free number
  • IP Fax

Call Management

This is a very important feature for busy companies looking for better organization and more streamlined communication.

The all-in-one portal hub that comes with the Business Connect service will make it simple to manage all your calls and system features in one place.

Call Conferencing

Virtual meetings are becoming commonplace for most companies these days, as it just seems much more practical and convenient for everyone involved.

Why fight traffic and take unnecessary time out of your busy day to spend it in a car or on public transit?

Call conferencing can create a virtual meeting space with no travel requirements for anyone. These meetings can be carried out with video conferencing or just auditory, depending on your preference.

Call Routing

Another useful feature included in the Business Connect suite is call routing.

This can be used to set up a directory for your customers. An easy to follow directory can save on time and confusion, for customers looking to speak to a specific person or department.

Call routing can also be used to forward your calls to a particular device, like your smartphone or laptop, for when you are out of the office.

Customized Greetings

Greet customers with a friendly welcome when they call in, providing them with any necessary instructions to help them find what they are looking for.

Toll-free Number

A toll-free number is also included in the package, which is perfect for expanding your reach nation-wide.

Customers can use the toll-free number without having to worry about long distance charges.

IP Fax

There is no longer a need for paper faxes. IP Fax can be used to send and receive digital documents to make for easy storage and no paper waste.

Benefits of Staying Connected with TELUS Business Connect

There are several advantages to be gained from implementing the TELUS Business Connect system into your business.

Some benefits include:

  • Cutting communication costs
  • Expand your reach
  • Collaborate with co-workers

Cutting Costs

Most businesses are always looking for new ways to cut costs without sacrificing quality. TELUS Business Connect is one way to do that.

All calls in Canada and the US are free, so there are no long-distance charges.

Less time spent on call management means increased productivity.

Expand Your Reach

With no long-distance charges to worry about you can cast a wider net, reaching more customers in countless locations.


TELUS Business Connect is not just beneficial for communication with customers, but also with co-workers.

Staff can easily collaborate on group projects from any location.