Working remotely is becoming increasingly prevalent for a variety of businesses which has led to a greater need for the right equipment and systems to optimize remote productivity. As companies make the transition to offering remote opportunities for employees, it will ultimately affect the way businesses communicate internally as well as with customers.

Preparing for Change

In many cases, businesses are trying to make the switch from employees working in office to operating in remote locations as the situation develops. The need for options to work remotely sprung up rather quickly and lot businesses are now playing catch up, seeking effective strategies. One crucial aspect of this speedy transition is the need to stay connected with coworkers and clients. When the employees in your company are not on the same page, complications, confusion, and lost productivity often ensue.

TELUS Business Connect for Better Remote Communication

Establishing an effective communication system for your business is the key to maintaining good organization when employees are spread out in different locations. TELUS Business Connect employs the use of VoIP technology over a reliable cloud-based platform to reduce costs and maximize business phone communication capabilities. VoIP phone technology offers:

  • Enhanced security
  • Increased productivity
  • Cost savings
  • Scalability
  • Readiness for the future

Enhanced Security

The increase in remote work results in the need for employees to access company data from various locations. This means there is also a higher need for effective security measures to protect that sensitive data. VoIP phone systems implement the use of standardized encryption protocols to ensure that all calls and data exchanged over the network are secure. This is not possible to accomplish with traditional phone systems. TELUS Business Connect is PIPEDA (Personal Information Protection and Electronic Documents Act) compliant, which means even the most sensitive sectors like healthcare can operate with confidence knowing their critical data is secured.

Increased Productivity

By delivering a consistent communication experience that is abundant with an array of useful features, it helps to establish a more efficient workflow for daily business practices. Greater accessibility means that employees are available for customer support and task delivery, and group collaboration from virtually any location. Some the beneficial features included with TELUS Business Connect for better productivity include:

  • Call forwarding
  • Audio conferencing
  • Video conferencing
  • Chat functionality
  • Unlimited nationwide calling
  • Interactive voice response
  • Call recording
  • Data analytics

VoIP phone systems can be programmed to ring on multiple devices before going to voicemail to reduce customer frustration and ensure you never miss an important call. Data analytics can be used to identify where inefficiencies exist so they can be improved upon and corrected.

Cost Savings

VoIP systems are less expensive to implement and operate in every way when compared to traditional phone systems. Minimal hardware expenses and an easy to maintain communication network cuts costs considerably. Teleconferencing reduces the need for hosting in-person meetings and travel expenses. Employees working remotely over a VoIP network also reduces monthly utility costs and the physical space needed to run your business.


Another excellent feature of a VoIP phone system is that it is easily scalable. Adding and removing users to and from the network is simple and convenient. It also makes it easy to ramp up your activity during your busiest times of the year. TELUS Business Connect allows you to adjust your needs and preferences as your business grows.

Future Readiness

The increased prevalence of remote work may have been triggered by immediate necessity, but it is safe to say that this growing trend is here to stay. Business owners are realizing the tremendous advantages of employees working remotely and it is important to appropriately prepare for this altered future in order to stay competitive. TELUS Business Connect can help deliver a smooth transition with improved communication for remote employment to meet current business needs as well as future requirements.